Note: We've made some changes to Click and Collect since this blog post. More up to date information on the 'Shipping & Returns' page.
When we were at the Swansea Food Festival the other week we had quite an interest in our ‘Click and Collect’ delivery option. This blog post will go through some of the questions we have been asked as well as bringing up some aspects to help give you all an insight into how Click and Collect will work. This FAQ mainly covers the Swansea collection points which we will launch with and aspects may differ for any future collection points outside of Swansea.
P.S. FAQ’s seemed a good way of explaining things
"Why 'Click and Collect'?"
We’ve all been there; that long wait for the post when you order that special something online. With Click and Collect we want to give you the option to remove that so if you want say those two packets of Peanut Butter M&M’s tomorrow then you can do without having to pay delivery costs on top (even more if next day delivery) as well as waiting at home for them to be delivered. Instead you can go about your day and pick them up at a convenient time and place for you.
"Can I still receive my order through standard delivery?"
Absolutely, 'Click and Collect' is just another delivery option so if you would still like your order delivered to a respective address then you can still do just that. Our delivery rates are very competitive (and will be clearly displayed when choosing your delivery options) so it is more a case of what works best for you.
"Where can I collect from?"
You will be able to collect from a choice of locations within Swansea with local businesses we have made agreements with. These agreements are still being finalised so once everything is all in place we will let you all know. There will also be a page on the website that will give details of each collection point, location, opening times etc so you can choose the one that suits you best.
"How soon can I pick up my order"
With Swansea Click and Collect points we will guarantee to process orders the same day (so they are at your chosen collection point the next working day) if you make your order before a certain time. This exact time is still being finalised but it will likely be early afternoon.
These will apply to typical working days so it may be different for weekends. We will tell you about this information in due course and through the delivery process we will clearly communicate how it may differ on different days.
“When I place my order through Click and Collect will there a certain amount of days I need to pick up my delivery?”
We will likely set out a respectable number of days required as we would not want the collection points holding large amounts of uncollected orders. Of course if you find that you would have difficulty collecting the order within the timeframe (if we place one) then we would be very happy if you would email us so we could work something out e.g. bring the order back to the location at a later date.
“Can I use different ‘Click and Collect’ points for different orders or am I tied to one?”
You can use different Click and Collect points for different orders as many times as you like.
"How might collection points differ outside of Swansea?"
The only way which we foresee them operating differently is that we may charge a small fee for delivery to these points as they would be at locations a bit away from our us and so cost a little bit more. Any charges will likely be small (as we are still taking the orders just that respective collect location) and will be clearly communicated on our collection point page and in the ordering process. All information about new collection points will be explained.
We hope this helps gives an insight into our Click and Collect service. We can't wait till the 12th of September when we launch!